DenkiFlux

Orders & Shipping

How long does shipping take?

Processing typically takes 1-2 business days. Standard shipping within the continental US takes 3-7 business days. International shipping times vary by destination, usually between 7-15 business days. You will receive a tracking number via email once your order ships.

Do you ship internationally?

Yes, we ship to many countries worldwide. Shipping costs and delivery times are calculated at checkout based on your location. Please note that customers are responsible for any applicable customs duties, taxes, or import fees.

Can I modify or cancel my order?

We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact us immediately at [email protected] with your order number. We will try our best to accommodate your request if the order has not yet entered the shipping process.

Returns, Refunds & Warranty

What is your return policy?

We offer a 30-day return policy for items in new, unused condition, with original packaging and accessories included. To initiate a return, please email [email protected] with your order number. Return shipping fees are the customer's responsibility unless the item is defective or incorrect.

How long do refunds take?

Once we receive and inspect your returned item, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 5-10 business days. The time it appears on your statement depends on your bank or card issuer.

Do your products come with a warranty?

Yes. Most of our headphones, smartwatches, keyboards, and mice come with a standard manufacturer's warranty, typically lasting one year from the date of purchase. Warranty details are specific to each product and are listed on the product page. For warranty claims, contact [email protected].

Products & Support

Are the products compatible with my device?

Compatibility information (e.g., operating system, Bluetooth version, connection type) is listed in the specifications section on each product page. For specific compatibility questions, please review the details there or contact our support team before purchasing.

I'm having technical issues with my product. What should I do?

First, please consult the user manual or quick start guide included with your product. For further assistance, our technical support team is ready to help. Please email [email protected] with a detailed description of the issue, your order number, and the product model.

Do you sell replacement parts or accessories?

We offer a selection of official accessories like charging cables, ear pads, and keycap sets for many of our products. Availability is shown on the respective product pages. If you are looking for a specific part not listed, please contact support for availability.

Payment & Security

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay. All transactions are secured with SSL encryption.

Is my payment information secure?

Absolutely. We use industry-standard SSL (Secure Socket Layer) encryption to protect your personal and payment information during transmission. We do not store your full credit card details on our servers.

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